Location: Apapa, Lagos.
Job Type: Internship
Job Description
- Provide timely and effective technical support and troubleshooting for hardware, software, and network-related issues.
- Diagnose and resolve technical problems, including system errors, software malfunctions, and connectivity issues.
- Document all support interactions, including details of the issue, troubleshooting steps taken, and resolutions provided, in the IT service management system.
- Escalate unresolved issues to the appropriate IT support teams or third-party vendors, ensuring timely resolution and follow-up with users.
- Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment as needed.
- Assist with user account management tasks, including account creation, password resets, and access permissions.
- Collaborate with other IT team members to identify recurring issues and opportunities for process improvements.
- Keep abreast of new technologies and best practices in IT support and service delivery.
- Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides.
Qualifications
- Minimum of 1 year of working experience in same or similar role.
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- Proven experience in a technical support role, preferably in an IT service desk environment.
- Strong knowledge of IT fundamentals, including operating systems (Windows, macOS), hardware components, networking concepts, and software applications.
- Experience with IT service management tools.
- Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
- Exceptional communication skills, both verbal and written, with a customer-oriented approach.
- Ability to multitask, prioritize workload, and work effectively under pressure in a fast-paced environment.
Application Deadline – 31st January, 2025
