The IT Service Desk Officer is the first point of contact for all IT-related support requests within the organization.
This role involves;
- Providing technical assistance to users,
- Resolving issues related to hardware,
- Software, and network systems, and
- Ensuring that IT service requests are handled in a timely and efficient manner.
The IT Service Desk Officer is responsible for;
- Troubleshooting
- Escalating complex issues to higher-level support teams, and
- Maintaining documentation of incidents and resolutions.
Strong communication skills and a customer-focused approach are essential for ensuring a smooth and supportive user experience.
Deadline – Not stated
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