Harbourage Ltd is a real estate firm dedicated to redefining urban landscapes through visionary property development.
With a commitment to excellence, innovation, and sustainable growth, Harbourage Ltd is establishing itself as a vanguard in the real estate industry, consistently delivering projects that elevate standards and exceed expectations.
Locations: Abuja
Job Type: Full-time
Salary: #200k – #300k monthly
Key Responsibilities of the Customer Service Executive
- Respond to client inquiries via phone, email, and in-person with professionalism and courtesy.
- Provide detailed information about HARBOURAGE properties and services, addressing client needs and resolving concerns.
- Maintain accurate records of client interactions, feedback, and follow-ups using CRM tools.
- Collaborate with sales, marketing, and project teams to ensure seamless client communication and satisfaction.
- Assist clients during property tours and provide updates on project milestones.
- Handle complaints diplomatically, escalating complex issues to management when necessary.
- Contribute to the continuous improvement of client service processes and systems.
Requirements
- Proven experience in a customer service role, preferably in real estate or luxury services.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in CRM software and basic office applications.
- Ability to remain calm under pressure and handle multiple tasks effectively.
- A client-centric approach with a passion for delivering exceptional experiences.
- Minimum of an B.Sc or HND qualification; additional certifications in customer service or communication are advantageous.
Benefits
- Competitive salary with opportunities for career advancement.
- Training and development programs.
- Collaborative and supportive work environment
Application Deadline – 20th December, 2024
