Float is the world’s leading software for teams to plan their time. Launched in 2012, we’ve grown every year since, and remain proudly independent, self-funded and profitable. As a certified B Corporation, we’re committed to making a positive contribution to our team, customers, the environment, and the remote community. We’re a team of 50 working 100% remotely who believe in living our Best Work Life. You’ll partner with team members , including Australia, Mexico, Italy, Nigeria, Canada, and the USA.
Why We’re Hiring For This Role
As Float grows, we’re committed to supporting our growing base of self-serve clients. This role is crucial in ensuring every client gets the support they need when they reach out to us. To maintain our momentum in improving client retention, you will manage and up-skill our current clients, combining one-to-many support with tailored, human assistance. You’ll also help onboard mid-market and SMB clients, deliver training, and work closely with our CSM team to support growth in resource-intensive areas.
Required Skills
- Customer Success Experience: Proven experience supporting SMB and mid-market customers in a B2B SaaS environment, and passion about empowering customers through knowledge-sharing. Previous CSM or Onboarding experience would set you up for success in this role.
- Familiarity with Success Tools: Proficient in CRMs and helpdesk tools (HubSpot, Intercom, Metabase, Gong, Zoom, Calendly)
- Effective Communicator: Strong written and live communication skills that showcase empathy, understanding, as well as deliver customer value
- Located in EMEA: Must be based in Europe, the Middle East, or Africa to support clients in those timezones
To thrive in this role, you must be comfortable working autonomously, as we are a global team. You are someone who loves the challenge of problem-solving, educating and empowering customers with knowledge, and building and iterating on processes. You must utilize strong async communication skills in order to collaborate with our CSM team and clients. As a fully remote team, we’re looking for someone comfortable with asynchronous communication as the default, which means you have previous remote experience and are comfortable using tools like Slack, Loom, and Linear to communicate as needed.
Why Join Us
Pay for this role is US $85,272 (Level 2).
We’re a global with a diverse team of people from all over the world who share a common belief in living our . We believe deeply in the idea of transparency and share our publicly so potential new team members can see first hand our as well as our . If you feel like you can thrive at Float to do your best work, we would love to hear from you.
Application Deadline– Not specified
